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Enhancing Business Operations with Real-time Monitoring 

At P2P, we know that running a successful business is no easy feat.   

With a million and one things to keep track of, it’s no surprise that some important details might slip through the cracks and negatively affect your employees and your company. That’s why real-time monitoring and observability have become indispensable tools for many businesses. Not only does it help you keep an eye on what matters most, but it also helps you keep your business operations running smoothly and get the most out of the resources you currently have. 

Real-Time Monitoring Enhances Operations by Monitoring All Aspects of Your Business  

In business, you don’t just need to monitor your technology – though that is important. You need to monitor billing, call volumes, task management, and more. But more often than not, a provider only offers real-time monitoring for their offering. So, you’re left jumping between 3-4 different windows to ensure everything runs smoothly.   

Not with Tapestry Observability and Monitoring. Thanks to our advanced APIs and open-source architecture,  our platform allows you to link different business applications to the platform and monitor them all from one window.  

Want to see your accounting figures and your current call volumes? Just log into Tapestry.  

Want to keep an eye on a project while keeping an eye on your website? Just log into Tapestry.  

With Tapestry, you get to choose what you want to monitor, and the platform will display it all concisely. Real-time monitoring technology allows you to keep an eye on everything without feeling overwhelmed.  

Real-Time Monitoring Enhances Business Operations by Using Intelligent Data Collection & Analysis  

Let’s face it. Sometimes it can be challenging to understand raw data, let alone use it, which is why the best real-time monitoring and observability platforms utilize machine learning to collect essential data, analyze it, and suggest ways to apply it.   

Let’s go through these actions individually using Tapestry as an example.  

Data Collection – Machine Learning as Gatherer  

Tapestry uses advanced machine learning algorithms to collect data from all the applications you connect to the platform. This data can include different types of information like software performance metrics, user behavior, call logs, particular system updates, and anything pertinent to your business’s health.  

Data Analysis – Machine Learning as Interpreter  

Once the data is collected, the algorithms analyze and categorize it, making it easy for you to search and filter through the data to find relevant information—no more hopping between windows or applications. No more being bogged down by too much aggregated data. Now you can see what you need to know when you need to know it. And generate in-depth reports if you need them.  

Data Application – Machine Learning as Advisor  

Thanks to its built-in algorithms, Tapestry can:  

  1. Proactively monitor your systems and alert to catch potential issues even before your technicians do, but also  
  1. Adapt to changes and learn from the data it collects – adjusting its monitoring and alerting based on historical data.   

Both of these capabilities will help you, and your team, monitor more effectively because you’ll know when to get involved immediately and when not to.   

Here’s an example. Say you’ve been struggling with some phone system outages. So, you set an alert on the platform to let you know when calls drop below a certain number. Typical monitoring platforms will send you an alert every time you pass that threshold – even if it’s just during the weekend when your offices are closed. Annoying, right? But an AI-enhanced system like Tapestry will:  

  • Learn from your call history and adjust accordingly, making sure an alert is only sent if a problem actually exists, and   
  • Send you a preliminary email or text alert about the lowering call volume, so you can jump in quickly and address the issue before it affects your customers.  

This brings us to our next significant benefit.  

Real-Time Monitoring Enhances Business Operations by Helping You Prioritize Properly  

How often have you – or your technicians – rushed to respond to an “emergency alert” that wasn’t that urgent? Probably more than you’d like. Well, you can say goodbye to pointless late-night maintenance with real-time monitoring and observability platforms like Tapestry.  

Why? Because platforms like Tapestry allow you to rank alerts based on the severity of the issue, allowing you to schedule maintenance and upgrades accordingly.   

Is a server almost at capacity? No need to rush to fix it now. It can wait until business hours.  

Is your CRM software due for an upgrade? You can get to that next week.  

Is your SBC running a bit slower than usual? Your team might need to replace that in a month or so.   

This data-based prioritization helps keep costs down by avoiding unnecessary after-hours rates. It allows for more efficient use of resources. With Tapestry, IT teams can ensure that they tackle the most critical issues first and schedule routine maintenance for later.  

Operate at Peak Efficiency with P2P’s Tapestry Platform  

So, are you looking to optimize your processes, improve performance, and reduce downtime? Then Tapestry is the tool for you! Whether you need real-time monitoring and insights into your systems, applications, infrastructure, or all three at once, our platform’s got you covered. So why wait? Contact the experts at P2P to see the Tapestry platform in action for yourself

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